Skip navigation

Policies

Sharing

Wengerna.com does not rent, sell or trade your information (name, addresses, credit card, phone number, etc.) to others. Wengerna.com is not responsible for the privacy policies or content of web sites who are linked from our site.

 

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed up your checkout process. We do not use cookies to track your activity on any other web sites.

 

Store & Transaction Policies

Transaction Security

Accept Credit Cards

Making a credit card purchase online at wengerna.com is just as secure as making a purchase over the telephone. We've contracted the most trusted company in the world to process your transaction safely and securely, Paymentech (www.paymentech.com). With over 30 years experience handling 3rd party transactions, Paymentech processes over $20 billion annually using the latest software and anti-fraud methods available. Paymentech is wengerna.com's choice for providing safe transactions. If you choose the convenience of using your credit card to make a purchase on wengerna.com, your information is being protected by Secure Socket Layering (SSL) technology, the industry standard when it comes to secure online transactions SSL is used to encrypt your personal credit information, including your credit card number, before it travels over the Internet. However, if you would still prefer to order over the telephone, please contact one of our Customer Service Representatives at 1-800-267-3577 or 1-800-447-7422, Monday through Friday, 9:00 AM - 5:00 PM Eastern Standard Time from Labor Day to Memorial Day. Summer hours (Fridays only, from Memorial Day to Labor Day) are 9:00 AM - 1:00 PM. They will gladly assist you with your order. Information We Collect Anytime you shop on wengerna.com, we only obtain the necessary information that is required to complete your transaction. This information can include your name, billing information, shipping information, telephone number and email address. We only utilize the information that we collect for the following purposes: To complete your purchase transactions To contact you regarding the status of your wengerna.com orders We protect your information against unauthorized disclosures by limiting access to only those of our employees who need the information to do their jobs. We also inform all our employees about their responsibility to protect our customer's privacy along with providing them with clear guidelines for adhering to our own business ethics standards and confidentiality policies. Although you must enter your credit card number and expiration date during the order process, neither wengerna.com, nor Paymentech retains this information.

 

Return Policy

All sales are final. We will only replace defective merchandise within 7 business days of receipt.

 

Pricing

Prices are subject to change without notice. We are not responsible for typographical error on this website.

 

Children

Wenger N.A. does not sell products for purchase by children. If you are under the age of 18, you may only use this site with the participation of your parent or guardian. Wenger N.A. only sells products to adults, ages 18 or older, who can purchase products with a credit card.

 

Watch Disclaimer

Unqualified individuals may damage your watch or strap if not properly trained. Wenger is not responsible for damage to one's watch or strap during strap removal or installation. See your watch manual for warranty conditions.

 

Intellectual Property

 

Trademarks

The Wenger Cross, "Wenger" and the tagline "Maker of the Genuine Swiss Army Knife" are registered trademarks of Wenger S.A. in the United States and other countries, and other marks indicated on our Site are trademarks or registered trademarks of Wenger N.A. in the United States and other countries. All rights reserved.

 

Copyright

All copyright rights are owned by Wenger N.A. or affiliated parties (including licensees and outside contractors) and are protected under United States Copyright Act and international copyright laws. These include images, photographs, text and other content. You are prohibited from copying, modifying, displaying, transmitting and reproducing any section or content of this site for any purpose. Wenger N.A. grants no rights or license to use content on this site.

 

Further Information

If you would like further information or have additional questions about our privacy policy: Please write us at: Wenger N.A. Customer Service 15 Corporate Drive Orangeburg, NY 10962 Call us at 1-800-267-3577 Or email us using our Customer Service Form.

 

Our Rights

Wenger N.A. reserves the right to terminate accounts, edit or remove content, cancel orders at our discretion.

 

Notification of Changes to our Policies

Wengerna.com reserves the right to change the privacy policy, along with any related provisions at any time.

© 2014 Wenger NA. All rights reserved