All Wenger Genuine Swiss Army Knives, purchased in the U.S.A. and its territories and possessions, are warranted for the lifetime of the original purchaser, against breakage or malfunction, under normal use, due to defects in material or workmanship. We will repair or, at our option, replace any defective knife with the same or a comparable model. We will refund the purchase price if repair or replacement is not commercially practical or cannot be made in a timely fashion. This warranty will become null and void if the knife is misused, abused, tampered with or taken apart. It also does not cover any ornamentation, imprint or inlay applied to the knife. We will not be liable for any incidental, consequential, or special damages arising from any and all uses of the knife. Some states do not allow the exclusion or limitation of incidental, consequential or special damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state. For warranty service, please send the knife with a U.S. return address and $3.00 for return postage and handling to Wenger Swiss Army Knives, 15 Corporate Drive, Orangeburg, NY 10962.
Where do I send my Wenger Genuine Swiss Army Knife for repair?
All Wenger Genuine Swiss Army Knives are covered under a limited lifetime warranty. If you have a Wenger Genuine Swiss Army Knife that is in need of repair, please send your knife to (US Customers only): Wenger Swiss Army Knife Repair 15 Corporate Drive Orangeburg, NY 10962 U.S.A. If you live outside the US, please use the World Wide Partners map to locate an authorized Wenger Service Center for your country. This will take you to a map of the world. Click on your country. It will list dealer and repair facility names, addresses, telephone numbers, and e-mail addresses. Please contact the facility closest to you to inquire about knife repairs. In our effort to better serve you, we have provided a list of shipping instructions. Following these instructions will ensure that your knife is returned in a timely manner. Shipping Instructions: Please be sure that the blade of your knife says "Wenger Delemont Switzerland Stainless". Please be sure to include a check or money order in the amount of $3.00 (US Dollars), payable to Wenger NA to cover the cost of return shipping and handling. PLEASE DO NOT SEND CASH. We will repair, or at our option, replace any defective knife with the same or comparable model. We will refund the purchase price if repair or replacement is not commercially practical or cannot be made in a timely fashion. When shipping, we recommend that you insure your knife against damage, theft, or loss during shipping. When sending in your knife to our service location, please pack it carefully and securely. Be sure to include your name, mailing address, phone number, email address, and a note explaining the nature of the problem. We are not responsible for damage, theft or loss during shipping. If you have any questions, please contact Customer Service.
How long will my Wenger Genuine Swiss Army Knife repair take?
In most cases the repair will be completed within 3 weeks. For out of warranty work, an estimate will be provided; approval and payment for repair must be obtained prior to processing repair. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect actual times.
Can I complete my knife warranty registration online?
Yes! To submit your knife warranty registration, please click here.