Warranty & Repair:
Business Gear

We are sorry that you are experiencing problems with your Wenger product. Our products are covered by a guarantee against defects in materials and workmanship for the life of the product.

Sending information by email is the easiest and quickest way to submit a claim to have your product evaluated for coverage under the warranty. Please follow these simple steps:

Email the following information to wengerservice@trggrp.com:

1. Digital photographs of the product
   a. Front view
   b. Side view
   c. 2 or 3 views of the defect
   
2. Product information
   a. SKU # (i.e. WA-7953-02, GA-7305-14, etc.)
   b. PO # (i.e. ONJ1.4537, KNJ1.2486, etc.)
   c. You can find the product information on a fabric label (usually black with white writing) in the following locations:
      i. Computer Cases/Backpacks – sewn into the seam in the computer compartment
         or other main zippered compartment
      ii. Executive Accessories (Folios, Zip-Folios, etc.) - under the notepad
   
3. A description of the defect
   
4. A scan of your dated sales receipt
   a. You can also send your receipt by mail (address below) or fax (888-882-8127), marked to the attention of Wenger Customer Service – please be sure to include your contact information
   
5. Your contact information
   a. Name
   b. Daytime phone number
   c. Email address
   d. Mailing address

Please be sure to include all of the information above so that we can promptly assist you. Upon receipt of items 1 through 5 above, your claim will be reviewed. If it is determined that the damage to your product is the result of a defect in the materials or workmanship, an invoice will be forwarded to you via email for the $10 fee to cover shipping and handling of a replacement product. This fee will be waived if you are a resident of the state of California or wherever such payment is prohibited by law. You can pay this invoice securely online. If you prefer to cover the shipping and handling fee by check, please make a note in your email.

If you prefer, you may send your product to our offices instead of emailing items 1 and 2 above. If so, please include a note containing information requested in items 3 through 5 above to:

TRG Group
Attn: Wenger Warranty Claims
2047 Westport Center Drive
St. Louis, MO 63146

Unfortunately, replacement parts or components are not readily available to be sent to you. Be assured, however, that in the event that your product does have a defect in the materials and workmanship, we will ensure that you promptly receive a working product.

We look forward to assisting you!

Customer Service Team
1-888-678-0717