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Swiss Army Knives - Frequently Asked Questions

Knife Instructions and Information

  1. Where can I purchase corporate gift items?
    Please visit our authorized corporate gifts partner's website at www.WengerASI.com.


  2. Can I put my company's name on an item?
    Please visit our authorized corporate gifts partner's website at www.WengerASI.com.

Knife Warranty & Repair

  1. Where do I send my Wenger Genuine Swiss Army Knife for repair?
    All Wenger Genuine Swiss Army Knives are covered under a limited lifetime warranty. If you have a Wenger Genuine Swiss Army Knife that is in need of repair, please send your knife to (US Customers only):

    WSAKR
    15 Corporate Drive
    Orangeburg, NY 10962 U.S.A.

    If you live outside the US, please use the World Wide Partners map to locate an authorized Wenger Service Center for your country. This will take you to a map of the world. Click on your country. It will list dealer and repair facility names, addresses, telephone numbers, and e-mail addresses. Please contact the facility closest to you to inquire about knife repairs.

    In our effort to better serve you, we have provided a list of shipping instructions. Following these instructions will ensure that your knife is returned in a timely manner.

    Shipping Instructions

    Please be sure that the blade of your knife says "Wenger Delemont Switzerland Stainless".

    Please be sure to include a check or money order in the amount of $3.00 (US Dollars), payable to Wenger NA to cover the cost of return shipping and handling. (California residents exempt). PLEASE DO NOT SEND CASH.

    We will repair, or at our option, replace any defective knife with the same or comparable model. We will refund the purchase price if repair or replacement is not commercially practical or cannot be made in a timely fashion. When shipping, we recommend that you insure your knife against damage, theft, or loss during shipping.

    When sending in your knife to our service location, please pack it carefully and securely. Be sure to include your name, mailing address, phone number, email address, and a note explaining the nature of the problem.

    When shipping, we recommend that you insure your knife against damage, theft or loss. We are not responsible for damage, theft or loss during shipping.

    If you have any questions, please contact Customer Service at 1-800-267-3577 or via email at customer@wengerna.com.


  2. How long will my Wenger Genuine Swiss Army Knife repair take?
    In most cases the repair will be completed within 3 weeks. For out of warranty work, an estimate will be provided; approval and payment for repair must be obtained prior to processing repair. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect actual times.


  3. How can I get a current Genuine Wenger Swiss Army Knife catalog?
    You may download the latest Swiss Army Knife Catalog by clicking on the following link: Swiss Army Knife Catalog.


  4. Can I complete my knife warranty registration online?
    Yes, to submit your knife warranty registration, please click here.
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