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Many questions may be answered within our Frequently Asked Questions section. If your question is not answered in the FAQ, please choose the appropriate product category in order to obtain contact information.

If you live outside of the United States, please contact one of our Worldwide Partners for product information in your respective country.


Victorinox Swiss Army Inc.

REPAIR CENTER

7 VICTORIA DR

MONROE, CT 06468
1.800.243.4032

consumerinquiries@swissarmy.com

Monday thru Friday, 9:00 AM to 5:00 PM Eastern Time

Precision Time

Watch Service Center

9298 South 500 West

Sandy, UT 84070

1.800.463.6816

wsc@precisiontime.com

Monday thru Friday, 9:00 AM to 5:00 PM

Precision Time

Watch Service Center

9298 South 500 West

Sandy, UT 84070

1.800.463.6816

wsc@precisiontime.com

Monday thru Friday, 9:00 AM to 5:00 PM Eastern Time

For information regarding services of your Swiss watch, which may or may not be under warranty, please click here.
Victorinox Swiss Army, Inc.
2047 Westport Center Drive
Saint Louis, MO 63146
1-800-442-2706 inside the U.S.
+1-314-447-3006 outside the U.S.
consumerinquiries@swissarmy.com

Group III

2981 West McNab Road

Pompano Beach, Fl 33069 USA

1 954 984 1607 x211

customerservice@groupiiico.com

*Please call for an RA number before shipping any return or defective items.

SwissGear backpacks/laptop bags are manufactured and handled by Established Brands, Group III, & Avenues USA (now Victorinox Swiss Army, Inc.). Please look through your bag and see if there is a reference to any of these companies. Group III distributes largely to Target stores and style numbers (if one is present) will start with the letter S.

Most other bags are distributed/manufactured by Avenues. Established Brands manufactures camping backpacks and will have a style number that starts with the letter C. If you are unable to find a style number, look inside the smaller front compartment for a sewn in Swiss Gear label--this label often has the manufacturer listed at the bottom (Group III or Avenues USA). Contact information for each company is below:

Group III
954-984-1607
customerservice@groupiiico.com


Victorinox Swiss Army, Inc.
800-442-2706
consumerinquiries@swissarmy.com

Established Brands
612-333-5300
wengerservice@ebimail.com

If you purchased this bag in Canada, the distributor is Holiday Group:

Holiday Group
866-325-0660
service@holiday.ca

 





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