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Many questions may be answered within our Frequently Asked Questions section. If your question is not answered in the FAQ, please choose the appropriate product category in order to obtain contact information.

If you live outside of the United States, please contact one of our Worldwide Partners for product information in your respective country.

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Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).

Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).

Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).

For information regarding services of your Swiss watch, which may or may not be under warranty, please click here.
There are two different manufacturers for Wenger tents. Please look over your tent bag or tag for a reference to American Recreation Products or Established Brands. American Recreation products will have a style number that starts with the letters WG OR SG. Established Brands will have a style number that starts with the letter C. Contact information below:

American Recreation Products
1-800-325-4121

Established brands
612-333-5300
wengerservice@ebimail.com

TRG Group
2047 Westport Center Drive
Saint Louis, MO 63146
1-888-678-0717 inside the U.S.
+1-314-447-3006 outside the U.S.
wengerservice@trggrp.com

Group III

2981 West McNab Road

Pompano Beach, Fl 33069 USA

1 954 984 1607 x211

customerservice@groupiiico.com

*Please call for an RA number before shipping any return or defective items.

SwissGear backpacks/laptop bags are manufactured and handled by Established Brands, GroupIII, & AvenuesUSA (now TRG group). Please look over the bag and see if there is a reference to any of these companies. GroupIII distributes largely to Target stores and style numbers (if one is present) will start with the letter S.

Most other bags are distributed/manufactured by Avenues. Established Brands manufactures camping backpacks and will have a style number that starts with the letter C. If you are unable to find a style number, look inside the smaller front compartment for a sewn in Swiss Gear label--this label often has the manufacturer listed at the bottom (GroupIII or AvenuesUSA).. Contact information for each company is below:

GroupIII
954-984-1607
customerservice@groupiiico.com


AvenuesUSA/TRG Group
888-678-0717
wengerservice@trggrp.com

Established Brands
612-333-5300
wengerservice@ebimail.com

If you purchased this bag in Canada, the distributor is Holiday Group:

Holiday Group
866-325-0660
service@holiday.ca

If this is a WENGER bag, not SwissGear, please contact 1-800-325-4121 for assistance.

There are two different manufacturers for Wenger tents. Please look over your tent bag or tag for a reference to American Recreation Products or Established Brands. American Recreation products will have a style number that starts with the letters WG OR SG. Established Brands will have a style number that starts with the letter C. Contact information below:

American Recreation Products
1-800-325-4121

Established brands
612-333-5300
wengerservice@ebimail.com

Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).

Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).

Wenger NA
15 Corporate Drive
Orangeburg, NY 10962 USA
1-800-267-3577

custsvc@wengerna.com

Monday thru Friday, 8:00 AM to 5:00 PM Eastern Time

(8:30 AM to 1:30 PM on Fridays from Memorial Day through Labor Day).





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