Look for the Wenger Authorized Internet Dealer Badge and shop those websites for our products.
BUY ONLY FROM AUTHORIZED INTERNET DEALERS
We take tremendous pride in our multi-functional products that exceed expectations. We want our customers to enjoy these products to the fullest and to that end caution them against buying from unauthorized internet dealers.
All Authorized Internet Dealers display the Wenger Authorized Internet Dealer badge on their website. Whenever you see this logo on a website, click on it. It should take you back to our website to confirm that the dealer has been officially authorized by Wenger NA.
We have not audited unauthorized e-tailers or other unauthorized dealers to determine if they meet the high customer service standards our authorized dealers are required to meet. As we generally have no relationship with unauthorized e-tailers, if you experience any difficulty with their service or products, we may be unable to help you.
AUTHORIZED DEALERS PROVIDE AUTHENTIC PRODUCT AND GREAT SERVICE
We recommend you only purchase Wenger products from Wenger Authorized Internet Dealers. They are expected to:
- Maintain a broad offering of Wenger products.
- Maintain an “always in-stock” policy for Wenger products.
- Ensure 99% website uptime with functionality 24 hours a day, 7 days a week, 365 days a year.
- Prominently display a privacy policy at least as stringent as the privacy policy on www.wengerna.com.
- Provide notice of level of security offered to customers for online transactions. Website functionality must minimally include a secure server and transaction system.
- Use the most current high-resolution Wenger logo, graphics and product/brand information.
- Deliver adequate page load times.
- Maintain a visually appealing site that has a look and feel consistent with the Wenger image.
- Prominently display Customer Service contact information and respond to consumer email inquiries within 12-hours.
- Provide a toll-free customer service telephone number that is manned by a live operator during normal business hours.
- Send order status via e-mail within 6 hours of order placement.
- Ship products within 48 hours of acceptance.
- Offer a convenient return policy.
If you believe that an Authorized Dealer is not meeting your expectations or have a problem that you feel needs to be reviewed, please let us know.
Note: If you are interested in a specific item, please contact them to inquire whether this retailer has it in stock, as not all retailers carry our entire line of products. If you have any additional questions, please feel free to contact our Customer Service department at 1-800-431-2996 or email at custsvc@WengerNA.com.
Click here to see a listing of Wenger Authorized Internet Dealers.